The UK Gambling Commission has suspended the operating license of online gambling operator InTouch Games due to repeated failures in anti-money laundering measures and concerns about its operational practices.
This suspension comes after InTouch Games has been subject to previous regulatory actions, resulting in the company paying over £11 million in regulatory settlements to the Gambling Commission since 2019.
The penalties included £2.2 million in 2019 for issues related to social responsibility, anti-money laundering, and marketing, followed by a £3.4 million penalty in March 2021 for similar failings. In January of this year, the company faced a £6.1 million penalty after a compliance assessment revealed ongoing deficiencies in these areas.
The Gambling Commission expressed its concerns, stating, "The review and subsequent suspension are a result of suspicions that activities may have been conducted in violation of the [Gambling] Act, not in accordance with the conditions of their license, and that the Licensee may not be suitable to carry out licensed activities. It is suspected that the operator failed to adhere to license conditions related to money laundering, fair and transparent terms, practices, and reporting key events."
InTouch Games operates multiple websites, including bonusboss.co.uk, cashmo.co.uk, casino.mfortune.co.uk, casino2020.co.uk, drslot.co.uk, jammymonkey.com, mfortune.co.uk, mrspin.co.uk, pocketwin.co.uk, and slotfactory.com.
The license suspension will remain in effect until the Gambling Commission completes its review of the business. During this period, customers should still be able to access their accounts and withdraw funds.