NSoft, a leading provider in the iGaming industry, has received high honors at the EGR B2B Awards, known as the Oscars of the gaming world.
The company was recognized in two categories, 'Bingo Supplier' and 'Best Customer Service,' at the esteemed ceremony held at The Roundhouse in London.
The EGR B2B Awards are renowned for acknowledging businesses that play a pivotal role in powering the global gaming industry. Covering various disciplines such as betting and gaming software, payments, IT, and infrastructure, the awards serve as a testament to NSoft's unwavering dedication and exceptional service to clients worldwide.
In the highly competitive 'Bingo Supplier' category, NSoft emerged victorious against formidable contenders, including Pragmatic Play, Playtech, and Relax Gaming. This win highlights the commercial success of NSoft's flagship bingo product, Lucky Six, as well as the company's profound understanding of customer needs. The flexibility and development of Lucky Six further solidify NSoft's position in the market.
Lucky Six, NSoft's innovative bingo product, breathes new life into the classic game with its captivating design, advanced backend infrastructure, and a wide array of exciting features. Even in challenging internet conditions, Lucky Six generates millions of tickets daily, a testament to its popularity among customers and its status as a leading revenue generator.
In the fiercely contested 'Best Customer Service' category, NSoft triumphed over 14 other companies, including Sportradar, EveryMatrix, and SoftSwiss. This victory underscores NSoft's commitment to understanding and meeting customer needs. The company's top-notch service, flexibility, adherence to briefs, and commercial success were commended, highlighting their dedication to delivering impeccable service to partners.
Dario Jurčić, the CEO of NSoft, expressed his pride and gratitude, stating, "I am filled with pride and gratitude as we celebrate these two significant wins. These awards underscore the hard work, passion, and commitment of our NSoft team. They are not just wins for us as a company but a recognition of our unwavering focus on customer needs and our dedication to innovation. As we mark our 15th anniversary, these achievements serve as a milestone and testament to our journey, filled with dedication and perseverance. We'll continue our quest to deliver nothing short of excellence, always keeping our customers at the heart of what we do."
2023 holds special significance for NSoft as the company celebrates its 15th anniversary in the market. The dual win at the EGR Awards further solidifies NSoft's commitment to delivering premium products and services to global partners.
NSoft takes pride in offering unparalleled B2B support, with a team available 24/7 to address all business-related issues and operational needs. The company's impressive average response times—4 minutes for email, 13 seconds for chat, and 5 seconds for phone—have become an industry standard, demonstrating NSoft's unwavering dedication to its partners.
NSoft is humbled by the recognition from the EGR B2B Awards committee and immensely proud of these achievements. This success propels the company further in its mission to provide exceptional services, and NSoft looks forward to maintaining its standard of excellence in the years ahead.
